Effective 04.26.2017

In addition to the Terms of Use and our Privacy Policy, the following terms and conditions apply to all ticket purchases on the AXS Site and Mobile App (each, a “Service”). Terms and conditions of sites linked to by or from this Service may vary.


Each ticket that you purchase from this Service is a revocable license to attend a particular event and is subject to these terms as well as any specific terms and conditions applicable to the particular event that is listed on the ticket, and specific event/ticket restrictions noted below.


All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars. The Service accepts American Express, Visa, MasterCard, and Discover. You agree to pay all charges incurred by you or any users of your account and credit card at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Ticket purchases must be paid in full at the time of purchase, unless otherwise provided. AMOUNTS PAID ARE NONREFUNDABLE. See below for additional terms and conditions related to your purchase.

Delivery of Tickets

Your tickets will be available online, mailed to you, or available to be picked up at the venue box office, as indicated at the time of purchase. Certain events may have restricted delivery options. Shipping information, if any, is provided at checkout. Mailed tickets will be sent to the address provided by the purchaser at the time of purchase. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchaser’s failure to provide an accurate address. 

Information You Provide to Us

By purchasing a ticket, you agree to our Privacy Policy regarding the information we collect, how it is used, with whom the information may be shared, information collection by third parties, opt-out policy, and information security practices.

All information that you provide in connection with your purchase from the Service (including your name, address, credit card number, and other identifying information) must be accurate, current and complete. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets to entertainment events (including resale restrictions), which may be subject to state, county or city laws, regulations or ordinances.

You acknowledge that complying with laws is your responsibility. YOU AGREE NOT TO HOLD US LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR OUR FAILURE TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW. WE WILL COMPLY WITH LAW ENFORCEMENT AND MAY PROVIDE THEM WITH ALL INFORMATION YOU SUBMIT TO US TO ASSIST IN ANY INVESTIGATION OR PROSECUTION THEY MAY CONDUCT. Remember a venue operator or event producer, in order to prevent ticket misuse, may require the person purchasing tickets to be the person that uses the ticket. Therefore, you may be required to produce identification or a credit card in order to pick up or use the tickets purchased.

You understand and agree that we shall have the right to provide any information you submit on or through the Service to third parties for purposes of facilitating the completion of any purchase made by you, on your behalf or through your account. Verification of information may be required prior to the acknowledgment or completion of any purchase. You understand and agree that we shall have the right to provide any information you submit on or through the Service to third parties for purposes of facilitating the completion of any purchase made by you, on your behalf or through your account. Verification of information may be required prior to the acknowledgment or completion of any purchase.

Information/Services We Provide to You

Descriptions or images of, or references to, products or services on the Service do not imply our endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any user’s ability to make purchases through the Service. Price and availability of any product or service on the Service are subject to change without notice. Unless otherwise provided, there are no refunds or exchanges for any ticket purchases.

Ticket Availability

Tickets for events are typically sold through a variety of locations in addition to the Service. Typically each distribution point accesses the same ticket inventory and system, however it is possible that a venue may have several distribution points, including online, and that some distribution points (such as the venue itself) may have access to different tickets. There are typically limits on the number of tickets that you may purchase for any event. Please remember that tickets for popular events often sell out quickly, but that on occasion additional tickets may be put on sale for events that were once listed as sold out. The Service does not control ticket inventory or availability. In addition, AXS reserves the right to refuse to complete a transaction, refuse service, and/or cancel an order for reasons such as suspected credit card fraud, violation of terms, ticket limits, or any other reason.

Order Confirmation

AXS may send a summary of your purchase to the email address provided during purchase. You should receive a confirmation after concluding your purchase. If you do not receive a confirmation from us, if you receive an error message, or if you discover an error in the information provided, contact Customer Service immediately at the email or phone number below, to ensure your transaction was completed and that your information is correct. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation.

Please note that orders are processed only after a billing address, and/or other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, customer service will attempt to contact you, using the information provided at the time of purchase. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets without further notice or attempted notice to you. Information sent to the email address you provide may be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as “spam.”


Unless otherwise stated as part of the purchase, any tickets purchased on the Service are typically subject to a per-ticket convenience charge and a non-refundable per order processing and/or delivery fee. Depending on the venue, the ticketing company and your delivery choice, delivery charges may also apply. You may be able to avoid certain charges by purchasing tickets directly from the venue’s box office.

Refunds and Exchanges

Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Also, keep your tickets in a safe place. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed.


Events are subject to cancellation or postponement for a variety of reasons. If an event is cancelled or rescheduled we will try to contact you to let you know about the refund or exchange procedures for that event. It is always a good idea to check event information on line prior to attending the event. Please note that if an opening act or guest artist is changed or cancelled, the event is not considered cancelled and you will not be entitled to a refund or exchange.

In the event you are entitled to a refund and you have requested a refund, the Service will automatically issue you a refund to the credit card you used to purchase the ticket. If you are unable to attend a rescheduled event, please contact us at the address below.

Event/Ticket Restrictions


Limitations of Liability: There are certain risks inherent in attending any event, particularly sporting events or concerts. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against the Service, management, facility, league, artist, participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. Some of these risks include objects may fly into the spectator area during an event or special effects. Spectators must also be aware of the people around them. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel.

Proper Conduct: All attendees must conduct themselves properly at an event. The venue operator and/or the event producer shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other venue or event rules adopted by the venue operator or the event producer. Breach of these terms or rules could result in the termination of your license to attend the event without refund. Latecomers may be seated at the discretion of the event producer and/or venue operator.

Recording/Photography Restrictions: You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to AXS, its related entities, the venue owner and/or operator and the performing artist, team or other event producer to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Search/No Expectation of Privacy: You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise from such a search. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.

Re-Sale Restrictions: This ticket may not be used for any advertising or promotion purposes, or used as a contest prize without the prior written permission of the event producer. We reserve the right to cancel accounts or refuse to sell tickets to any individual who has engaged in the sale of counterfeit tickets or the unlawful re-sale of or unauthorized promotional use of tickets.

Additional Terms: Depending upon the event, there may be additional terms applicable to the sale and use of the event tickets listed on the Service.

Contact Information: If you have any questions regarding this Purchase Agreement, please contact us at [email protected], or by mail at:

425 West 11th Street, Suite 100
Los Angeles, CA 90015
Attn: Purchase Agreement - AXS

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